How you introduce the Patient Portal during the consult directly impacts whether patients will use it.
Introduce the portal after explaining the routine and before checkout.
“This is where your routine lives. You can come back here anytime to follow your plan, reorder products, and stay on track.”
Patients who understand the portal are more likely to:
complete purchases
return to reorder
stay compliant
Do not over-explain. Just show them where to go and why it matters.
Was this helpful?
