# Introducing the Patient Portal During a Consult

## Overview

How you introduce the Patient Portal during the consult directly impacts whether patients will use it.

## When to Introduce It

Introduce the portal after explaining the routine and before checkout.

## What to Say

“This is where your routine lives. You can come back here anytime to follow your plan, reorder products, and stay on track.”

## Why It Matters

Patients who understand the portal are more likely to:

* complete purchases
* return to reorder
* stay compliant

## Pro Tip

Do not over-explain. Just show them where to go and why it matters.