Optimizing Your Consult Workflow

Once you’re familiar with Skin Type PRO, the next step is optimizing how you run consultations.

The goal is to deliver a consistent, high-quality consult in just a few minutes - every time.

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The Ideal Consult Structure

The most effective consults follow a simple, repeatable flow:

1. Explain the skin type

2. Walk through the routine

3. Highlight key products

4. Guide the patient to purchase

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💡 Consistency is more important than complexity.

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How to Run Faster, More Effective Consults

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Keep It Structured

Follow the same flow for every patient.

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Why

• Reduces thinking during the consult

• Builds confidence

• Improves consistency across staff

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💡 A repeatable process leads to better outcomes.

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Focus on What Matters

You don’t need to explain everything.

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Prioritize

• Skin type explanation

• Routine structure

• 2–3 key products

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💡 Simplicity increases understanding and conversion.

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Use the System as Your Guide

Let PRO Consult do the heavy lifting.

• The routine is already built

• The structure is already defined

• The recommendations are already aligned

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💡 Your role is to guide - not create from scratch.

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Limit Customization

Only adjust the routine when necessary.

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When to Customize

• Budget constraints

• Brand preferences

• Inventory alignment

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When Not to Customize

• When the default routine already fits

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💡 Too much customization slows you down and reduces consistency.

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Training Your Team

Skin Type PRO is designed so any staff member can run a consult.

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How to Train Quickly

• Teach the 4-step consult flow

• Have staff run consults on themselves

• Use AudreyAI to support explanations

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💡 Most staff can become confident in just a few sessions.

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Reducing Friction During the Consult

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Avoid Over-Explaining

Keep explanations simple and benefit-focused

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Avoid Too Many Choices

Stick to the recommended routine

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Always Guide the Next Step

Never end without directing the patient to purchase

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💡 Friction reduces conversion - clarity increases it.

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Creating a Consistent Patient Experience

Every patient should have a similar experience, regardless of who runs the consult.

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This Means

• Same consult structure

• Similar explanations

• Consistent product recommendations

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💡 Consistency builds trust and improves results.

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The Time Goal

A well-run consult should take only a few minutes.

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Why This Matters

• Fits easily into appointments

• Increases adoption across your practice

• Allows more patients to be served

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💡 Speed + consistency = scalability.

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The Takeaway

You don’t need to do more - you need to do it consistently.

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The Winning Approach

• Follow a simple structure

• Keep explanations focused

• Guide every patient to purchase

• Train your team to do the same

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💡 The more consistent your workflow, the better your results.

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👉 Next: Using Analytics to Grow