> For the complete documentation index, see [llms.txt](https://docs.skintype.pro/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.skintype.pro/platform-features/how-pro-consult-works.md). # How PRO Consult Works ## How PRO Consult Works PRO Consult is the provider-led skincare consultation workflow inside Skin Type PRO. It helps medical and aesthetic practices review a patient’s Baumann Skin Type, generate or review a personalized skincare routine, explain product recommendations, support checkout, and guide patients toward ongoing skincare purchases. PRO Consult is designed for practices that want skincare recommendations to become a structured part of the patient visit. ### Short Answer PRO Consult works by giving providers and trained staff a guided workflow for skincare consultations. The patient takes the Baumann Skin Type Quiz, the practice reviews the patient’s skin type and concerns, Skin Type PRO supports a personalized skincare routine, and the provider or staff member explains the recommendation before guiding the patient to purchase in-office or online. PRO Consult helps practices make skincare consults more consistent, easier to explain, and easier to connect to product sales and refills. ### What Is PRO Consult? PRO Consult is the in-office consultation feature inside Skin Type PRO. It helps practices deliver provider-led skincare recommendations based on the patient’s Baumann Skin Type, skin concerns, product needs, and practice product settings. PRO Consult supports: * Patient skin type review * Baumann Skin Type explanations * Personalized skincare routine review * Provider-led consult workflow * AudreyAI education support * Product category explanations * In-office product sales * Online checkout * Patient routine guidance * Refill purchasing * Staff training * Practice consistency PRO Consult is built for practices that want to actively guide patients through skincare recommendations instead of relying only on self-guided online shopping. ### Why PRO Consult Exists Many practices recommend skincare, but the process is often informal. A provider may verbally recommend a cleanser, moisturizer, sunscreen, or treatment product, but the patient may not fully understand why the products were selected or how to use them. Common problems include: * Recommendations vary by provider or staff member * Staff are unsure how to explain products * Patients forget what was recommended * Patients leave without purchasing * Patients buy from outside retailers * New staff are difficult to train * Product recommendations are not connected to skin type * Refill purchases are not captured * Consult performance is hard to track PRO Consult helps solve these problems by giving practices a structured skincare consultation workflow. ### The PRO Consult Workflow A typical PRO Consult workflow may look like this: 1. The patient takes the Baumann Skin Type Quiz. 2. The patient’s Baumann Skin Type result appears inside Skin Type PRO. 3. The provider or staff member reviews the patient’s skin type and concerns. 4. Skin Type PRO supports a personalized skincare routine. 5. The provider or staff member explains the routine. 6. AudreyAI helps support patient education and staff scripts. 7. Products are selected for in-office purchase, online checkout, or later purchase. 8. The patient can reorder products through the practice’s online storefront. This workflow helps connect diagnosis, consultation, recommendation, checkout, and refill purchasing. ### Step 1: The Patient Takes the Baumann Skin Type Quiz PRO Consult usually begins with the patient taking the Baumann Skin Type Quiz. The patient may access the quiz through: * In-office QR code * Direct quiz link * Practice website * PRO Storefront * Appointment email * Staff text or email * Check-in workflow The quiz identifies the patient’s Baumann Skin Type based on four skin dimensions: * Oily vs. Dry * Sensitive vs. Resistant * Pigmented vs. Non-Pigmented * Wrinkle-Prone vs. Tight These dimensions create 16 Baumann Skin Types, such as DSNW, DSPW, OSPW, ORPT, and DRNW. ### Step 2: The Practice Reviews the Skin Type Result After the patient completes the quiz, the provider or staff member can review the patient’s skin type result inside Skin Type PRO. The skin type result helps the practice understand the patient’s skincare priorities. For example: * Dry skin types may need hydration and barrier repair. * Oily skin types may need lightweight, noncomedogenic products. * Sensitive skin types may need soothing and anti-inflammatory support. * Resistant skin types may tolerate stronger active ingredients. * Pigmented skin types may need sunscreen and brightening support. * Wrinkle-prone skin types may need antioxidants, sunscreen, and anti-aging support. This gives the consult a structured starting point. ### Step 3: The Practice Reviews Patient Concerns The provider or staff member can also consider the patient’s concerns and goals. Common concerns may include: * Acne * Redness * Dryness * Sensitivity * Pigmentation * Dark spots * Melasma * Uneven skin tone * Fine lines * Wrinkles * Sun damage * Barrier damage * Eye area concerns * Post-procedure needs The patient’s concerns are considered alongside the Baumann Skin Type result. This matters because two patients with the same concern may need different routines depending on their skin type. ### Step 4: Skin Type PRO Supports a Personalized Routine PRO Consult helps the practice review a personalized skincare routine. A routine may include product categories such as: * Cleanser * Eye cream * Moisturizer * Treatment * Sunscreen * Barrier repair product * Anti-aging product * Brightening product * Acne product * Anti-redness product The routine is designed to match the patient’s skin type, concerns, and the practice’s product settings. The provider or trained staff member can review the routine and use professional judgment before presenting it to the patient. ### Step 5: The Provider Explains the Routine A key part of PRO Consult is explaining the recommendation to the patient. The provider or staff member can explain: * What the patient’s Baumann Skin Type means * Why the routine was recommended * What each product does * How each product fits into the routine * What to use in the morning * What to use at night * Which products are most important to start with * What the patient should expect * How to purchase or reorder products This helps the recommendation feel more educational and less like a generic product list. ### Step 6: AudreyAI Supports the Consultation AudreyAI is the consultation and education assistant inside Skin Type PRO. AudreyAI helps providers and staff explain skin types, product categories, ingredients, routine steps, and patient questions in a clear and consistent way. AudreyAI can help staff explain: * Why a dry skin type may need barrier repair * Why a sensitive skin type may need a gentle routine * Why a pigmented skin type needs daily sunscreen * Why a wrinkle-prone skin type may need antioxidants * How to introduce active products * How to explain morning and evening routines * How to answer common patient objections * How to encourage refills AudreyAI supports the consult process. It does not replace provider judgment, diagnosis, medical advice, or treatment. ### Step 7: Products Are Selected for Purchase After the routine is explained, the patient can decide which products to purchase. Depending on the practice workflow, products may be selected for: * In-office purchase * Online checkout * Shipment to the patient * Later purchase through PRO Storefront * Refill purchase through the practice’s online store This gives patients flexibility while helping the practice capture skincare revenue. ### Step 8: The Patient Can Reorder Products PRO Consult does not end after the first purchase. Skincare products are used regularly and need to be replenished. Patients can reorder products through the practice’s online storefront when they run out. This helps the practice support ongoing skincare use and capture refill revenue. ### How PRO Consult Supports In-Office Skincare Sales PRO Consult is designed to support in-office skincare sales by making the recommendation easier to understand and easier to act on. During the consult, the provider or staff member can explain the routine and help the patient choose products. The patient may purchase products: * At checkout * Directly from the practice’s in-office inventory * Through online checkout * Through a ship-to-patient workflow * Later through the practice’s storefront This helps turn skincare recommendations into a clear purchase pathway. ### How PRO Consult Supports Online Checkout Not every patient purchases during the appointment. Some patients want to: * Think about the recommendation * Review the routine at home * Talk to a spouse or family member * Check their budget * Purchase part of the routine first * Buy the remaining products later PRO Consult can support online checkout so patients have a way to purchase after the visit. This helps reduce lost sales when patients are not ready to purchase immediately. ### How PRO Consult Supports Refill Revenue Refill revenue comes from repeat product purchases. PRO Consult supports refill revenue by making sure the patient understands: * Which products are part of the routine * Why the products matter * How to use them consistently * Where to reorder * How the practice’s online storefront works When patients know where to reorder, they are less likely to buy from outside retailers. ### How PRO Consult Supports Staff Training PRO Consult helps staff learn a repeatable skincare consultation process. New team members can use the workflow to understand: * How the Baumann Skin Type Quiz fits into the consult * How to review a patient’s skin type * How to explain a routine * How to use AudreyAI for support * How to guide patients to checkout * How to encourage reorders This helps reduce reliance on one product expert in the practice. ### How PRO Consult Helps Standardize Recommendations One of the biggest benefits of PRO Consult is consistency. Without a structured consult workflow, recommendations may vary depending on who is speaking to the patient. PRO Consult helps standardize recommendations by using: * Baumann Skin Type results * Patient concern review * Routine categories * Practice product settings * Provider-led consult workflow * AudreyAI education support * Checkout and refill pathways This helps create a more consistent patient experience across providers, staff members, and locations. ### How PRO Consult Helps Patients Understand Their Skin Patients are more likely to follow a skincare routine when they understand their skin type. PRO Consult helps the provider explain why the patient’s skin behaves the way it does. For example: * “Your skin is dry and sensitive, so the first priority is barrier repair.” * “Your skin is pigmented, so daily sunscreen is important to help protect against uneven tone.” * “Your skin is wrinkle-prone, so we want to include antioxidant and anti-aging support.” * “Your skin is oily, so we want products that are lightweight and noncomedogenic.” These explanations help patients understand the reason behind each recommendation. ### How PRO Consult Helps Patients Understand Product Order Patients often struggle with product order. PRO Consult helps organize products into morning and evening routines. A morning routine may include: * Cleanser * Treatment or antioxidant * Moisturizer * Sunscreen An evening routine may include: * Cleanser * Treatment * Eye cream * Moisturizer or barrier repair product The exact routine depends on the patient’s skin type, concerns, product recommendations, and provider guidance. ### How PRO Consult Helps With Product Prioritization Some patients may not want to purchase a full routine immediately. PRO Consult helps the provider or staff member explain which products are most important to start with. For example: * A dry sensitive patient may start with gentle cleanser, barrier repair moisturizer, and sunscreen. * A pigmented patient may prioritize sunscreen and brightening support. * An acne-prone patient may prioritize cleanser, acne treatment, noncomedogenic moisturizer, and sunscreen. * A wrinkle-prone patient may prioritize sunscreen, antioxidants, and anti-aging support. This helps patients begin with the most relevant products while still understanding the full routine. ### How PRO Consult Supports Procedure-Related Skincare Many practices recommend skincare before or after procedures. PRO Consult can support skincare conversations related to: * Lasers * Chemical peels * Microneedling * Facials * Skin tightening * Injectables * Plastic surgery procedures * Cosmetic dermatology procedures Provider guidance is especially important for procedure-related skincare because product timing and product selection may need to change before or after treatment. PRO Consult helps organize the discussion, but providers remain responsible for final procedure-related guidance. ### How PRO Consult Works With PRO Storefront PRO Consult and PRO Storefront work together. PRO Consult is the guided in-office or provider-led recommendation workflow. PRO Storefront is the provider-branded online skincare store where patients can purchase and reorder products. Together, they help practices: * Recommend products during visits * Send patients to online checkout * Support post-visit purchases * Capture refill revenue * Keep skincare purchases connected to the practice * Give patients a trusted place to reorder This creates a connected skincare experience before, during, and after the visit. ### How PRO Consult Works With PRO Marketplace PRO Marketplace is the practice-facing purchasing area inside Skin Type PRO for eligible practices. While PRO Consult helps practices recommend products to patients, PRO Marketplace helps eligible practices access professional purchasing options for practice operations and in-office retail needs. Together, these tools can support both sides of the skincare business: * PRO Consult supports patient recommendations and product sales. * PRO Marketplace supports practice purchasing and product sourcing. Marketplace access and savings may depend on the practice’s plan and available vendor relationships. ### How PRO Consult Works With PRO Analytics PRO Analytics helps practices understand skincare performance. PRO Consult activity can support analytics related to: * Quiz completions * Consult volume * Product recommendations * Online checkout * Sales * Average order value * Refill behavior * Provider or location activity * Storefront performance Analytics help practices understand how well the skincare consult workflow is performing. ### PRO Consult for Dermatology Practices Dermatology practices can use PRO Consult to support skincare recommendations for patients with concerns such as: * Acne * Rosacea-prone skin * Redness * Dryness * Sensitivity * Pigmentation * Sun damage * Aging * Barrier damage PRO Consult helps dermatology teams explain skin type-based routines and connect recommendations to product purchasing. ### PRO Consult for Medspas Medspas can use PRO Consult to connect skincare recommendations to aesthetic services. For example, a medspa may use PRO Consult during or after: * Facials * Peels * Microneedling * Laser treatments * Injectables * Skin consultations * Membership visits PRO Consult helps medspas recommend at-home skincare that supports the patient’s goals between visits. ### PRO Consult for Aesthetic Practices Aesthetic practices can use PRO Consult to support anti-aging, pigmentation, redness, acne, and skin quality recommendations. The workflow helps providers and staff explain why a routine matters and how it supports the patient’s aesthetic goals. ### PRO Consult for Plastic Surgery Practices Plastic surgery practices can use PRO Consult to support skincare before procedures, after procedures, or during long-term maintenance. Patients may need guidance around: * Gentle cleansing * Barrier repair * Hydration * Sunscreen * Anti-aging support * Post-procedure care * Skin quality maintenance Provider guidance remains essential for procedure-related care. ### PRO Consult vs. Manual Skincare Recommendations PRO Consult is different from manual skincare recommendations because it gives the practice a structured workflow. | Manual Skincare Recommendations | PRO Consult | | ------------------------------- | ---------------------------------------- | | Depends on staff memory | Uses a structured consult workflow | | May vary by provider | Supports more consistent recommendations | | Often verbal only | Connects routine to purchase options | | Harder to train new staff | Supports staff education | | Refill path may be unclear | Connects to PRO Storefront | | Product explanation varies | AudreyAI supports explanations | | Difficult to track | Supports analytics | PRO Consult helps make skincare recommendations more repeatable and scalable. ### PRO Consult vs. Online Storefront-Only Model Some practices may use an online storefront as a lower-lift skincare model. PRO Consult is more guided. | Storefront-Only Model | PRO Consult | | ------------------------- | ------------------------------------- | | Patient shops online | Provider or staff guides the patient | | Lower-lift workflow | Higher-touch consult workflow | | Useful for online sales | Useful for in-office conversion | | Patient may self-educate | Staff explains the routine | | Best for automated access | Best for provider-led recommendations | Many practices use both models together. ### Example: PRO Consult for a Dry Sensitive Patient A patient visits a dermatology practice and asks about dryness, redness, and early aging. The patient takes the Baumann Skin Type Quiz and receives a DSNW result, meaning Dry, Sensitive, Non-Pigmented, and Wrinkle-Prone. The provider opens PRO Consult and reviews the patient’s routine. The routine focuses on: * Gentle cleansing * Barrier repair * Anti-inflammatory support * Hydration * Sunscreen * Gentle anti-aging support AudreyAI helps the staff explain why a nonfoaming cleanser and soothing barrier repair moisturizer are appropriate. The patient purchases products in-office and receives the online store link for future refills. ### Example: PRO Consult for an Oily Pigmented Patient A patient visits a medspa and wants help with uneven skin tone. The patient takes the Baumann Skin Type Quiz and receives an ORPT result, meaning Oily, Resistant, Pigmented, and Tight. The provider reviews the result and explains that the routine should focus on oil control, sunscreen, and pigmentation support. PRO Consult helps organize the recommended products and the staff sends the patient to online checkout. Later, the patient reorders sunscreen through the practice’s storefront. ### Example: PRO Consult After a Procedure A patient receives a cosmetic procedure and needs skincare guidance. The provider uses PRO Consult to review the patient’s skin type and recommend an appropriate routine based on the procedure timeline and provider guidance. The routine may focus on: * Gentle cleansing * Hydration * Barrier repair * Sun protection * Avoiding irritation * Long-term maintenance The patient receives clear instructions and a path to purchase through the practice. ### Common Practice Use Cases for PRO Consult Practices may use PRO Consult for: * First-time skincare consultations * Existing patient skincare updates * Acne consults * Redness or rosacea-prone skin discussions * Pigmentation consultations * Anti-aging consultations * Dryness or barrier repair discussions * Pre-procedure skincare planning * Post-procedure skincare guidance * Aesthetic treatment support * In-office retail sales * Online checkout * Staff training ### Who Should Use PRO Consult? PRO Consult is useful for: * Dermatology practices * Medspas * Aesthetic practices * Plastic surgery practices * Cosmetic dermatology clinics * Multi-provider practices * Multi-location practices * Practices that want provider-led skincare recommendations * Practices that want to increase consult conversion * Practices that want to standardize skincare recommendations PRO Consult is especially useful for practices that want skincare to be part of a guided patient experience. ### What PRO Consult Is Not PRO Consult is not: * A replacement for provider judgment * A substitute for medical advice * A standalone diagnosis tool * A generic chatbot * A random product list * A basic e-commerce page * A replacement for in-person evaluation when one is needed PRO Consult is a workflow that supports provider-led skincare consultations. ### Best Practices for Using PRO Consult Practices can get better results from PRO Consult by following these best practices. ### Start With the Quiz Have patients complete the Baumann Skin Type Quiz before or during the visit. ### Explain the Skin Type First Help patients understand their Baumann Skin Type before reviewing products. ### Keep the Routine Clear Organize the routine into simple steps, such as cleanser, treatment, moisturizer, and sunscreen. ### Use AudreyAI for Support Use AudreyAI to explain products, skin types, and routine steps in patient-friendly language. ### Prioritize the Most Important Products If the patient is not ready for the full routine, explain which products are most important to start with. ### Make Checkout Easy Give patients a simple path to purchase in-office, online, or later. ### Reinforce Refills Remind patients that they can reorder through the practice’s online storefront. ### Track Consult Performance Use analytics to monitor quiz completions, consult activity, sales, and refill behavior. ### Frequently Asked Questions #### What is PRO Consult? PRO Consult is the provider-led skincare consultation workflow inside Skin Type PRO. It helps practices review patient skin type results, recommend personalized routines, explain products, support checkout, and guide patients to refills. #### How does PRO Consult work? PRO Consult works by connecting the Baumann Skin Type Quiz, patient skin type results, personalized skincare routines, provider-led explanations, AudreyAI education support, online checkout, and refill purchasing. #### Is PRO Consult only for dermatology practices? No. PRO Consult can be used by dermatology practices, medspas, aesthetic practices, plastic surgery practices, cosmetic dermatology clinics, and other professional practices that recommend skincare. #### Who uses PRO Consult inside a practice? PRO Consult may be used by dermatologists, aesthetic providers, nurse practitioners, physician assistants, aestheticians, medical assistants, skincare coordinators, practice managers, and trained staff. #### Does PRO Consult create product recommendations? PRO Consult supports the skincare recommendation workflow by connecting skin type results, routine categories, practice product settings, and provider review. Providers and trained staff should review recommendations before presenting them to the patient. #### Does AudreyAI replace the provider in PRO Consult? No. AudreyAI supports education and explanation, but it does not replace provider judgment, medical advice, diagnosis, or treatment. #### Can PRO Consult help increase skincare revenue? Yes. PRO Consult can help increase skincare revenue by making recommendations more consistent, improving patient education, supporting in-office and online checkout, and encouraging refill purchases. #### Can PRO Consult be used with online checkout? Yes. PRO Consult can guide patients to online checkout if they want products shipped, want to purchase later, or need a digital purchase option. #### Can PRO Consult support refill revenue? Yes. PRO Consult supports refill revenue by helping patients understand their routine and guiding them to reorder through the practice’s online storefront. #### How does PRO Consult help staff? PRO Consult helps staff by providing a structured workflow, skin type explanations, routine guidance, AudreyAI support, and a clear path to checkout. #### Is PRO Consult better than manual skincare recommendations? PRO Consult is more structured than manual recommendations. It helps reduce inconsistency, supports staff training, connects recommendations to purchasing, and supports analytics. #### Does PRO Consult replace PRO Storefront? No. PRO Consult and PRO Storefront work together. PRO Consult supports the guided provider-led recommendation, while PRO Storefront supports online purchasing and refills. #### Can PRO Consult be used before or after procedures? Yes. PRO Consult can support pre- and post-procedure skincare discussions, but providers should determine the appropriate products and timing based on the procedure and patient needs. #### Does PRO Consult replace medical care? No. PRO Consult supports skincare recommendations and patient education. It does not replace medical advice, diagnosis, treatment, or provider judgment. ### Summary PRO Consult is the provider-led skincare consultation workflow inside Skin Type PRO. It helps practices review Baumann Skin Type results, recommend personalized skincare routines, explain products, support checkout, and guide patients toward refill purchasing. For dermatology, medspa, aesthetic, and plastic surgery practices, PRO Consult helps make skincare recommendations more consistent, educational, and revenue-generating. PRO Consult works best when it is used as part of a connected workflow that includes the Baumann Skin Type Quiz, AudreyAI education support, PRO Storefront, online checkout, refill purchasing, and analytics.